Shipping Area and Rates
Lumière ships only within Canada and only to Canadian Provinces. Shipping rates are calculated in real time during checkout based on destination and weight of the package. International Shipping is not available at this time.
Flat Rate Shipping
Most orders are eligible for flat rate shipping. YT, NT, NU and Remote Areas are excluded from our flat rate shipping service. We are sorry, we cannot provide this service to these areas at this moment. List of Remote Areas can be found HERE.
Order Processing Times & Order Tracking
Once an order has been processed, we are unable to upgrade or change shipping methods. We are also unable to add a product, modify or cancel the items on your order once it has been confirmed.
Orders typically take 1-2 business days to process before they ship – excluding weekends and holidays. However, we do reserve 2 to 3 business days to ship your order in case any of the items are out of stock due to delayed shipments from our suppliers. You will receive an email confirmation with your order tracking number when your order ships. Please read the shipping notification email carefully.
Note that delivery date is always an estimate only, delivery times may vary depending on your location, weather conditions and other factors.
|Destination||Service Level||Delivery Speed|
|BC, AB||Canada Post Flat Rate
Canada Post Express
|1-3 Business Days
1 Business Day
|All Provinces||Canada Post Priority
Canada Post Express Canada Post Flat Rate
|2-3 Business Days
3-6 Business Days
4-9 Business Days
|YT, NT, NU, Remote Areas||Canada Post Regular||Shipping times vary depending on exact location. Please expect up to 10 business days for delivery|
It is a customer’s responsibility to track the package and pick it up on time from the community box, at the door or Post Office, as Canada Post might deliver the package sooner than ETA and/or leave it at your door. Any spoilage of temperature sensitive products due to prolonged pick up time will not be refunded. Products ordered and delivered to any remote location and affected by extreme weather conditions cannot be refunded.
If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).
– Incorrect / Incomplete / Undeliverable address
– No one available to accept the delivery
– Order refused by the customer for any reason including damaged product/products
Please do not reject the whole order if it contains a damaged item. It will be re-shipped or refunded. Should you reject the order, it will be refunded upon return only in the amount of its total less the return shipping fee.
Damaged or Missing Products
Any product damages or missing items must be communicated to us within 24 hours after the parcel is delivered. Damaged product photos should be sent to firstname.lastname@example.org. Please DO NOT DISPOSE of the damaged product before the matter is addressed. In some cases we may ask for a product to be shipped back and will provide you with a pre-paid return label. Note, that if the product is not available, we will not be able to offer a refund or re-ship it.
Returns and Refunds
We accept all returns on unopened products within 15 days from the day your package was delivered. For information on how to initiate a return, please send an email to email@example.com. Lumière will ONLY pay for a return label if a product arrived damaged or was shipped in error. Otherwise, the customer is responsible for the shipping costs. We recommend consulting with us prior to shipping back any products and getting a tracking code for your return so you can follow its arrival back to us. Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage.
We guarantee that we will not ship any product with less than 1 year remaining on its best before date.
Sold Out or Discontinued Items
Occasionally an item sells out or may be back ordered and we may need to issue a refund or cancel your order. One of our customer service representatives will notify you within 1 business day if an item is back ordered or out of stock.